Privacy policy

Privacy Policy

Last Updated: February 26, 2026

This Privacy Policy describes how Frøya Organics (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information”.

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, viewed products, and site interaction.
  • Purpose: To load the Site accurately and perform analytics to optimize user experience.
  • Disclosure: Shared with processors including Shopify, payment gateways, and analytics/marketing applications.

Customer Support & Order Information

  • Examples: Name, billing and shipping addresses, payment details (including encrypted credit card numbers), email address, phone number, and order/subscription identifiers.
  • Purpose: To provide customer support, process transactions, and fulfill orders.
  • Source: Collected directly from you.

2. Behavioral Advertising & Marketing

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. This includes sharing information about your use of the Site and your purchases with our advertising partners through cookies or similar technologies.

SMS Marketing

By providing your phone number, you consent to receive SMS text messages regarding promotional offers, product updates, and abandoned cart reminders. We use tracking technology to monitor interactions, such as items added to your cart, to send relevant notifications. You may opt out at any time by replying STOP to any message.

3. Lawful Basis & Your Rights

If you are a resident of the European Economic Area (EEA), we process your information based on your consent, the performance of our contract with you, and our legitimate business interests.

  • GDPR: You have the right to access, port, correct, or erase the Personal Information we hold about you.
  • CCPA: California residents have the "Right to Know" regarding their data and the right to request deletion or updates.

To exercise these rights, please contact us at the email address provided below.

4. Automatic Decision-Making

We utilize limited automated decision-making to prevent fraud, such as temporary denylisting of IP addresses or credit cards associated with repeated failed transactions. These measures do not have a legal or otherwise significant effect on you.

5. Cookies & Tracking

We use cookies to enhance your browsing experience, allowing the Site to remember your actions and preferences. We utilize functional, performance, advertising, and social media cookies to optimize our services. Most browsers allow you to manage or opt out of cookies through their settings.

6. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe a minor has provided us with data, please contact us for immediate deletion.

7. Retention

When you place an order, we will retain your Personal Information for our records unless and until you request the erasure of this information.

Contact Information

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at:

Email: froyaorganicsskinandhair@gmail.com